Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and Everyday Pickups LLC (“Maelo,” “we,” “us”) governing your use of our websites, applications, and services (the “Service”). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you use the Service on behalf of a company, you represent that you have authority to bind that company, and “you” means that company. The Service is intended for business use by users who are at least 18 years old.

Maelo provides AI-powered software — including AI agents that can, at your direction, draft and send communications, manage tasks and calendars, record and transcribe meetings you initiate, and read, write, build, and deploy software in repositories and environments you connect. Features may be added, changed, or removed over time.

You are responsible for your account credentials, for maintaining accurate account information, and for all activity under your account. Notify us promptly at support@maelolabs.com of any unauthorized use.

You retain all rights to content you submit to or create with the Service, including AI-generated output produced for you (“Customer Content”). You grant us a limited, non-exclusive license to host, process, transmit, and display Customer Content solely to provide and secure the Service. You are responsible for Customer Content and represent that you have all rights needed to submit it. If you send us feedback or suggestions, we may use them without restriction or obligation to you.

Artificial intelligence is probabilistic: output may be inaccurate, incomplete, or unsuitable for your purpose, and agents may take actions that differ from what you intended. You are responsible for reviewing output before relying on it and for supervising the actions you authorize agents to perform — including sending communications, modifying code, and deploying software. Anything an agent does within the scope of access you grant it is deemed authorized by you. The Service does not provide legal, financial, medical, or other professional advice.

Recording laws vary by jurisdiction and may require consent from all participants. You are solely responsible for complying with all applicable laws when you record, including providing notices and obtaining consents. You will not use the Service to record any conversation unlawfully.

If you connect your own model-provider API keys, your use of those providers is governed solely by your agreements with them, and you are responsible for all associated fees and for complying with their terms. We are not a party to those agreements and are not responsible for third-party model behavior, availability, or pricing.

The Service integrates with third-party products (for example Google Workspace and GitHub). Your use of those products is governed by their terms, and we are not responsible for them. Integrations may change or stop working if a third party changes its service, and we may modify or discontinue an integration at any time.

You will not, and will not permit anyone to:

• Use the Service in violation of law or these Terms;
• Infringe or misappropriate anyone’s intellectual property, privacy, or other rights;
• Upload malicious code or use the Service to create, train, or improve a competing product or service;
• Reverse engineer, decompile, or attempt to extract the source code of the Service, except where such restriction is prohibited by law;
• Circumvent usage limits, access controls, or security measures, or probe or test the vulnerability of the Service without our written consent;
• Resell, sublicense, or provide the Service to third parties except as we expressly permit; or
• Use the Service to send spam or unlawful communications, or to harass, harm, or deceive others.

We may suspend or limit access immediately if we reasonably believe your use violates this section or threatens the security or integrity of the Service.

Paid plans are billed by our payment processor (Stripe) on a subscription basis and renew automatically until canceled. You authorize recurring charges to your payment method. Fees are exclusive of taxes, which you are responsible for. We may change pricing with at least 30 days’ notice, effective at your next renewal. Except where required by law, payments are non-refundable, and canceling stops future renewals but does not refund the current period. Free tiers and trials may be modified or withdrawn at any time.

Parts of the Service may be labeled beta, preview, or early access (and while the Service is in an overall preview period, all of it may be). These features are provided as-is, may contain defects, may change or be discontinued without notice, and may be subject to reduced or no support. We may suspend the Service for maintenance at any time.

You may stop using the Service and cancel at any time. We may suspend or terminate your access if you materially breach these Terms, if required by law, or upon 30 days’ notice for any reason. Upon termination your right to use the Service ends; for 30 days after termination we will make reasonable efforts to allow you to export your Customer Content, after which we may delete it. Sections that by their nature should survive (including 4, 5, and 13–17) survive termination.

The Service is provided “as is” and “as available.” To the maximum extent permitted by law, Maelo disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, title, non-infringement, and any warranty that the Service will be uninterrupted, error-free, or secure, or that any output will be accurate or reliable.

To the maximum extent permitted by law: (a) Maelo will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill, even if advised of the possibility; and (b) Maelo’s total liability for all claims arising out of or relating to the Service or these Terms will not exceed the greater of one hundred US dollars ($100) or the amounts you paid to Maelo in the twelve (12) months before the claim arose. These limits apply regardless of the theory of liability and are a fundamental basis of the bargain between us.

You will defend, indemnify, and hold harmless Maelo and its officers, members, employees, and agents from and against claims, damages, and expenses (including reasonable attorneys’ fees) arising out of (a) your Customer Content; (b) your use of the Service, including actions taken by agents within the access you granted; (c) your recording of any conversation; or (d) your violation of these Terms, law, or the rights of a third party.

Please read this section carefully — it affects your rights. Before filing a claim, you agree to first contact us at support@maelolabs.com and attempt in good faith to resolve the dispute informally for 30 days.

Any dispute arising out of or relating to these Terms or the Service that is not resolved informally will be resolved by final and binding arbitration on an individual basis administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration will be conducted in English, seated in Indiana (or conducted remotely by agreement), and judgment on the award may be entered in any court of competent jurisdiction. Either party may instead bring an individual claim in small-claims court, and either party may seek injunctive relief in court for infringement or misuse of intellectual property or unauthorized access to the Service.

You and Maelo each waive the right to a trial by jury and the right to participate in a class action, class arbitration, or other representative proceeding. Disputes may only be brought on an individual basis.

You may opt out of this arbitration agreement by emailing support@maelolabs.com within 30 days of first accepting these Terms, stating your name, account email, and intent to opt out.

These Terms are governed by the laws of the State of Indiana, without regard to conflict-of-laws principles. For matters not subject to arbitration, you and Maelo consent to the exclusive jurisdiction of the state and federal courts located in Indiana.

We may update these Terms from time to time. For material changes, we will provide notice by email or through the Service at least 14 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance. If you do not agree, stop using the Service and cancel your account.

These Terms and the Privacy Policy are the entire agreement between you and Maelo regarding the Service and supersede prior agreements. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. If a provision is found unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver. Neither party is liable for delay or failure caused by events beyond its reasonable control. You will comply with applicable export control and sanctions laws in using the Service.

Everyday Pickups LLC · questions about these Terms: support@maelolabs.com